Team Interviews for Early Employee Engagement Welcome to the 2nd in my series on How To Build A More Customer-Centric Business. #2: Early Employee Engagement – Team interviews “The likelihood of success increases by 30% when employees are genuinely invested in change.” McKinsey Frontline employees are closest to your customers. They see what’s working — and where the experience breaks down — long before it shows up in your metrics. But too often, those insights never make it
