About CPCx Global
From the CPCx Global Founder, Carol Pudnos,
Most of my career has been spent inside large, successful companies — sometimes leading from within, sometimes advising from the outside. Over and over, I noticed the same pattern: businesses pour energy into the strategies they believe will fuel growth, but they rarely pause to ask their clients what actually matters to them. And when you do ask? The answers are often surprising, and almost always different from the internal narrative.
That realization lit a fire in me. I became passionate about helping companies grow by focusing not on assumptions, but on the voices of their clients — the very people who decide whether they win or lose in the market. The company grew out of that passion.
We are Consulting Partners in CX (CPCx), and our philosophy is:
When you design experiences around what clients value most, you don’t just grow — you create an edge that lasts.
Meet Our Experts
Leading expert in B2B Customer Experience and Digital Transformation. Bringing practical insights to client challenges based on 30 years of customer centered leadership in chemical, food and pharma industries.
Carol Pudnos
CPCx Global Founder, CX Strategist
Entrepreneurial organizer, using custom information frameworks to align the objectives of the business with the needs of the customer. 25 years of experience in brand, digital, and traditional marketing agencies, cross-pollinating ideas and practices from diverse industries.
Drake Pusey
Customer Advocate, Information & Experience Architect
Branding and experience design leader bringing solutions to companies ranging from Fortune 3000 to specialized niche markets. Expert in deploying a customer driven approach to differentiated positioning and execution of integrated branding + experience design programs.
Paul Caldera
Branding + Experience Design Leader, Entrepreneur, Integrated Marketing Communications Educator
